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Terms and Conditions - Streamyx Combo

1) Streamyx Combo shall be applicable for residential application only.

2) Streamyx Combo packages shall be for unlimited usage, with modem, and shall be without monthly rental for TM Homeline.

3) Monthly rental for TM Homeline shall be excluded from the next bill date of customer’s TM Homeline within thirty (30) days after service activation of Streamyx.

4) Streamyx Combo packages are only applicable to successful Streamyx installation and activation. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.

5) TM Homeline application shall be separated from this Application Form and shall be subject to its own Terms & Conditions.

6) Add On for Voice Plan or Value Added Services or Content & Application is on top of any combo package.

7) For Voice Plan RM28:

- subject to 5% Service Tax
- customer can start enjoying Voice Plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s) will be treated as normal charges.
- the existing voice / call plan will be terminated on the next bill date after Streamyx service is activated.

8) Value Added Service(s) activation shall be twenty four (24) hours after Streamyx service activation.

9) Customer shall be notified via Streamyx e-mail for Fun Package access details after Streamyx service is activated.

10) Minimum subscription period for Streamyx Combo is 12 months.

11) For Add On Mobility package:

- Minimum subscription for Add On Mobility is 12 months
- Warranty for Wireless modem is 12 months
- RM10 will be charged per month to customer as long as they subscribed Add On Mobility package.
- If customer decide to end / terminate Add On Mobility package within first 12 months, handling fee of RM150 will be charged
- Not applicable for Streamyx In-A-Box

12) Streamyx service shall be subject to availability and technical testing and speed of service shall be on best effort basis.

13) Customer is NOT ALLOWED to change the telephone number (connecting to Streamyx) before installation of service.

14) Customer is responsible for internal wiring, NIC card and networking.

15) For Streamyx In-A-Box:

- Auto account activation shall be seven (7) days from the date of registration for self collection and ten (10) days for courier delivery.
- RM88 installation fee shall be applicable only if installation assistance is required.
- For account activation, SMS to STXACTV <space> Login ID and send to 33535 three (3) days after registration. Each reply message from TM will be charged RM0.30 to customer’s mobile phone postpaid account or deducted from their prepaid balance. Telco SMS charges for each message sent shall be charged separately.
- The mobile number used must match the mobile number written in the registration form. Customer may use another mobile number if a personal one is not available.
- Streamyx In-A-Box courier service charges are RM14 for Peninsular Malaysia and RM25 for Sabah/Sarawak.

16) For Streamyx Combo 2.0Mbps and 4.0Mbps package:

- Service available in selected areas only. List of the areas is available at www.streamyx.com
- Service shall be subject to availability and technical testing during installation.

17) All Internet charges will be included in 'Bil Telefon & Multimedia'

18) 1st bill received may include the following fees under the Internet Charges upon Streamyx activation:

- RM75 for activation.
- RM88 for installation (if applicable).
- First & second months advanced subscription fee.
- RM10 for stamp duty fee

19) For account activated on every 29th, 30th or 31st, the current charges for the month will be prorated.

20) If customer terminates Streamyx Combo before the end of the minimum subscription period, the customer must pay handling fee of RM150 and return the modem. Pre-mature termination includes relocation of premise.

21) Streamyx Combo bill must be paid before the due date to avoid any service suspension. During suspension period, TM will continue to charge for the monthly subscription fee. RM10 reconnection fee will be charged upon service reactivation.

22) Kindly contact TM at 100 for any request to change your installation appointment date.

23) Customer shall be entitled to a maximum of two (2) changes to the installation appointment date and TM shall have the right to cancel your application if there is any request for a deferment that exceeds a period of two (2) months from the Registration Date.

24) Both Streamyx and TM Homeline Terms & Conditions are applied.